Phone:

+971- 4 2666203

Location:

Danat Al Khaleej Tourism LLC Abu Hail, Dubai, UAE

Airport assistance

SERVICES AT DUBAI AIRPORT

Marhaba Services

bronze meet & greet

Previously known as ‘Standard Meet & Greet’, our bronze service can be booked for arrival or departure at Dubai International airports. You will be met by a friendly marhaba staff member who will guide and assist you through the formalities, making your journey much easier and more relaxing. This service includes:

• A warm welcome on arrival / departure
• Assistance and guidance through airport clearance and all related formalities

On Arrival

• Hand over of your visas and/or other essential documents
• Escort through immigration formalities and the security screening
• Assistance at the baggage belt area *
• Escort to the receiving party at the meeting point outside arrivals

On Departures

• Escort through check-in, immigration and security formalities
• In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials
Charges Per adult and child from 2 to 12 years – 45 $ (arrival/departure)

silver meet & greet

Our silver service (previously known as Diamond Service) offers a full meet and greet service from the minute you arrive at the airport or into the terminal. Available at Dubai International airports, this service includes a complimentary porter service and is recommended for passengers with special needs as well as young and first-time passengers., For a more personal experience, choose our gold service where you can enjoy a dedicated escort, exclusively for you, through the airport formalities. This service includes:

• Full escort through airport related formalities
• Special hand baggage trolleys (on request)
• Assistance through all airport formalities and clearance through marhaba’s dedicated fast track counter
• Complimentary porterage services and assistance with baggage
• Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 in Dubai International airport.

On Arrivals

• A warm welcome on arrivals. You will be met as you enter the terminal by a marhaba agent holding a name board
• Full escort and fast -track through immigration formalities and security screening
• Assistance at the baggage belt area and complimentary porter service • Escort to the receiving party at the meeting point outside arrivals

On Departures

• You will be met at the kerbside and escorted with complimentary porter service at the check-in area
• Full escort through check-in, immigration and security formalities
• In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials. Charges Per adult and child from 2 to 12 years – 70$ arrival and 90 $ departure

gold meet & greet

Our gold service (previously known as Personalized Service) provides you with a dedicated escort just for you on arrivals or departures. Your own personal guide will accompany you exclusively through all airport formalities, making your journey that much easier.

On Arrivals

• Dedicated one-to-one escort from arrivals. You will be met as you enter the terminal by a marhaba agent holding a name board
• Assistance through all airport arrival formalities
• Special hand baggage trolleys (on request)
• Assistance at the baggage belt area and complimentary porter service
• Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 at Dubai International airport.
• Complimentary access to the marhaba lounge
• Escort to the receiving party at the meeting point outside arrivals

On Departures

• Dedicated one-to-one escort through the entire departure process.
• You will be met at the kerbside and escorted with complimentary porter service at the check-in area
• Full escort through check-in, immigration and security formalities
• In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.
• Included in this service is access to the exclusive marhaba lounge located near the departure gates area, offering a full buffet, beverages and facilities while you await your flight (available in all terminals at Dubai International airport).
• Escort from the marhaba lounge to the boarding gate
Charges Per adult and child from 2 to 12 years – 120$ arrival and departure

family meet & greet

This service is designed especially for families and mothers travelling with young children or infants. We’ll make the airport experience easy, meeting and escorting you through all the formalities and clearances. This service can be extended to a maximum of 4 passengers from the same family. Any additional family member will be charged supplementary charges. The family service has been tailored to the different marhaba facilities available at Dubai. Family service

• Meet and greet on departure at the kerbside or on arrival as you enter the terminal
• Accompany and escort you all the way through the airport formalities
• Fast track through immigration and security
• Complimentary porter service to help you with baggage on arrival in the baggage belt area or departure in the check-in area
• Baby stroller (on request, in Terminal 1 and Emirates Terminal 3)
• Priority buggy car transfer (on request and in areas where access is permitted by Civil Aviation Authorities)
• Porter service can also be extended from the arrivals gate at an extra charge
• In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.
• Escort to the receiving party at the meeting point on arrival
Charges Per Passenger – 110$ maximum of 4 people
• 40$ for additional adult or child from 2 to 12 years (arrival and departure)

AHLAN SERVICES

AHLAN PREMIUM MEET AND GREET

Services Inclusive of:

• Meet and greet on arrival (Terminal 1 & 3)
• Refreshments and relaxation at the Ahlan Lounge
• Assistance with Immigration formalities
• Assistance during Duty Free Shopping
• Assistance of Porter throughout

Adult Rate - 70 $
Child Rate - 40 $ (6 to 12 years)
Group Rate – 250 $ (maximum 4 pax)
AHLAN STANDARD MEET AND GREET

Services Inclusive of:

• Meet and greet on arrival (Terminal 1 & 3)
• Refreshments and relaxation at the Ahlan Lounge
• Assistance with Immigration formalities
• Assistance during Duty Free Shopping

Adult Rate - 50$
Child Rate -30$(6 to 12 years)
Group Rate –170$ (maximum 4 pax)

AL MAJILIS - VIP LOUNGE

Al Majlis’ new, more central location makes connecting either to a commercial or private flight far more convenient and is able to better accommodate big groups with three large lounges in addition to six smaller, more intimate lounges spaces.

Service

• Arrival/Departure/Transit at a VIP facility separate from the public Terminals
• All travel formalities including checkin, immigration, and baggage are handled by a personal assistant (female personal assistants for families)
• Coordinated airport and hotel transfersto suit individual requirements
• Limousine pick-up and drop between aircraft and the VIP facility
• Special limousine door-step delivery of baggage upon request
• Special parking privileges at the airport, including airside parking
• Personal assistant for Duty Free shopping Facilities
• Three large lounges for groups
• Six smaller lounges for individuals and families
• Wi-Fi connectivity
• Dedicated Dubai Duty Free
• Separate prayer rooms for ladies and men
• Variety of light snacks and beverages
• Currency Exchange
• Facilities that cater to passengers with special needs
• Regular customers of Al Majlis include VIPs, celebrities, corporate groups, individuals as well as families
Adult Rate – 500$
Child Rate - 200$ (4 to 12 years)

SERVICES AT ABU DHABI AIRPORT

GOLDEN CLASS

MEAT AND ASSIST

On Arrival:

• A warm welcome and escort on arrival at the air bridge until outside the terminal.
• Fast track service by a Golden Class Services Agent through all arrival formalities (Immigration, passport control and customs clearance)
• Assist with baggage collection.
• Escort passengers to the receiving party in the arrivals area.
• On Departure:
• Personalized escort by a Golden Class Services Agent from the departure area.
• Fast track by a Golden Class Services Agent through check in, immigration, passport control formalities.
• Escort by a Golden Class Services Agent up to the departure gate

Meet and Assist Plus

On Arrival:

• Personalized escort by a Golden Class Services Agent from the arrival gate.
• Access to one of the Lounges where facilities such as refreshments, WIFI, newspapers, etc. are available until all formalities are completed
• Golden Class Services Agent will finalize all arrival formalities (Immigration, passport control and customs clearance)
• Assistance with baggage collection
• Escort passengers from the Lounge to receiving party in arrival area.

On Departure:

• Personalized escort by a Golden Class Services Agent from arriving at the airport until the boarding gate.
• Access to one of the Lounges where facilities such as refreshments, WIFI, newspapers, etc. are available while the passenger awaits his/her flight.
• Golden Class Services Agent will finalize all departure & immigration formalities.
• Golden Class Services Agent will then escort passenger from the Lounge to the departure gate, closer to flight time.

INDIVIDUAL MEET AND ASSIST RATE- 80 $ for the first person, additional person rate is 60 $
INDIVIDUAL MEET AND ASSIST PLUS RATE- 100 $ for the first person, additional person rate is 60 $
FAMILY MEET AND ASSIST RATE (consists of 2 adults + 2 children under 12 years of age) - 130 $ for the first person, additional person rate is 90 $
FAMILY MEET AND ASSIST RATE PLUS (consists of 2 adults + 2 children under 12 years of age) – 160 $ for the first person, additional person rate is 90 $

AL DAR LOUNGE

VIP-lounge located in Terminal T1 (service applies to all terminals).The service is designed for a maximum of 10 people who arrived on the same flight. Advance reservation.

On arrival:

• Representatives services "Al Dar Lounge" welcome tourists directly from the plane or at the entrance to the airport (at the exit of "sleeves") in a uniform dark gray color, with a sign indicating the name and surname.
• Accompaniment to a private VIP lounge Al Dar, where guests can enjoy drinks and light snacks.
• Employees of the service takes the guests of the passport and visa and immigration passes, luggage gets.
• Accompanying the guest VIP lounge to the meeting point at the exit of the terminal
• If immigration authorities deem it necessary to pass a guest retinal scan, a member of Al Dar carries tourists to the point of scanning and then accompanies the living room.
• At the completion of all formalities, the procedure usually takes 15 minutes.

On departure:

• Guests are escorted to the VIP lounge Al Dar, where he serves drinks and snacks.
• The service employee is in the process of check-in, immigration control.
• Accompanying the tourist on board the aircraft.

Rate -

• 600$ (1 to 3 person)
• 120$ (any extra person)